After having spent the entire day and early evening at the dealership haggling over the price and things we wanted thrown in, because at those prices, we were entitled to some-fucking-thing. Moving forward, we were thrown to the lions covered in pig's blood. Oh, I mean, we were sent into the finance asswad's office to finalize the contract and be talked into paying for every possible extra under the sun. Who wants paint chip coverage with extra gloss and shine? Me, me, me me!!! Unnecessary roadside assistance because you have AAA but it's so much fancier to say you have Lexus Roadside Assistance? Oh God, yes! I'll take it, where do I sign? Platinum Certified Extended Warranty on top of the warranty still on the fucking car that we could cancel at any time we figure out it was actually a gigantic waste of money? Damn right, I want it! Hand me that pen, you greasy thief! Signing every piece of paper that bastard slid across the table, we were exhausted but happy new owners of a 2007 Lexus RX350.
I'd be lying if I said we didn't enjoy every minute of driving that car. We cruised around, felt fancy, and spent a fortune on premium gas to fill that fuel whore every 5 or so days. Oh yeah, life was good. When we took the car in for service, we were treated like royalty. Bagels, donuts, coffee, tea, water, and a loaner car that was always newer and nicer than our current car. No shit, I know that part was to get us to trade up, but I loved every minute of borrowing from their fleet of lovely ladies. It was a smooth-riding, luxurious experience every time I planted my ass in the driver's seat of that baby, and I loved it. I loved it, my husband loved it, and when she got her learner's permit, my daughter loved it, too. In fact, she loved it so much, she lobbied to have us allow her to use it for school transportation after she got her license.
After a few years of driving pleasure, we made the decision to trade our baby in for two lower-priced cars to afford us the ability to give our daughter a car to take to college. Negotiating what we thought was a fair price for the Lexus, chewing the Volkswagen guy down as far as possible, we were now the proud owners of a silver Jetta (the kid's car) and a red convertible Beetle (my mid-life mobile). Remembering we had that Platinum warranty to cancel and collect over two thou, we began the process of calling their customer service department to get the ball rolling. More cash is always a bonus, don't deny it. We are all money-hungry to some degree, and anyone who denies it is a lying prick bastard.
To say that phone call was an eye-opener would be selling it short. I was told in no uncertain terms that the refund would be pro-rated and that is the policy and how did I not know that? Uh, your finance cock-sucker told me so? That was the recourse I had...the finance guy told me, therefore it is so. As far as I was concerned, Lexus made me a promise, and Lexus was going to keep that promise. The woman on the phone suggested I call the dealer and work it out with them, that perhaps they could make good on it. Having an undue feeling of confidence that Lexus would, indeed, make good on their promise because, after all, they ARE Lexus and by the very nature of that, trustworthy, I made that phone call. I dialed that number and truly believed that they would help me, that they would be as kind as they had been the entire time I owned one of their vehicles.
Was I wrong! I was referred to Patrick, the sales manager, who was supposed to be able to help me collect on the promise of a now-former Lexus employee. Patrick was an angry, rude, disrespectful asshole. No matter how many ways I explained myself, how many times I repeated that his employee made a promise and I expected that a company like Lexus would honor that promise since the customer is the priority and always right, he wouldn't budge. As a matter of fact, he actually told me that he didn't believe that I was told that at all, that it simply didn't happen. After informing him that I didn't take kindly to being called a liar, I told him that the only liar in question was his finance guy from 2009. He denied calling me a liar. I reminded him that he implied it clearly by telling me that my story didn't happen. He got pissed off, told me once again that it never happened.
At this point, I was not a happy camper. Telling him that I was there, not him...and with two other people who could corroborate MY story, that I was not a liar but a customer who got dicked over by one of his snake oil salesman playing on the naivete and exhaustion of folks who spent the entire day purchasing a fucking car. If I am told I can have a refund any goddamn time I choose, I want the refund...at a time that suits me. Plain and simple. If your employee makes a promise to me, he had damn well better be ready to make good on it when I ask. Patrick told me that he really didn't have to help me, anyway, and that I was rude. Isn't telling a customer that they are a liar and that their story never happened fairly motherfucking rude? He didn't like that. Told me he wasn't going to help me and hung up in my face.
Who here thinks I didn't immediately call back...show of hands? Yeah, you bet your ass I called back and informed him that hanging up on me was the biggest mistake he's made all week and this was NOT the end. The window licking cock cheese eater hung up again. Luckily, Lexus has a very special department where you can complain and open a case against an entire dealership. I called them up, told my story, and opened up a can of whoop ass on that bastard. Of course, they've been trying to contact him to no avail. Little pussy is probably pissing his panties knowing that corporate is after him. This isn't over. It's FAR from over. Does he think I'm going to let this slide? Are you friggin kidding me right now???
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